2-1-1 is a nationally accredited information and referral service. 2-1-1 uses a comprehensive database of local, state, and national resources to link callers to community resources. Services include needs assessment, referral to health and human services, assistance in accessing services, advocacy, and follow up. Callers can be linked directly to volunteer opportunities through the Volunteer Center by calling 2-1-1. A 24-hour service, 2-1-1 provides after-hours coverage for several key agencies: Western Highlands, Buncombe County Department of Social Services – Adult and Child Protective Services, Helpmate, and Our VOICE. The 2-1-1 Call Center is a partnership among United Way, Ingles Markets and Buncombe County.