making a buying decision, the more informed you are, the better
your decision. This is especially true of telephone equipment, because
more than hardware, it is an important business tool that can help
you grow your business. Unfortunately,. it is very difficult to learn
a great deal about a company and its product line in a one-hour sales
this proposal, we want to make you aware of all the services
and expertise that TSA can offer your organization. We want
you to understand and be comfortable with our pricing policies, service
policies and guarantees. We believe that we do things a little differently
than our competitors, and we want you to know about them.
below are the unique product and service offerings provided by TSA.
Since no one else comes close to our list of guarantees, we call it
the TSA ADVANTAGE:
Response Guarantee- For TSA systems under Warranty or our Blanket
Maintenance Agreement, we guarantee to be on site within two hours
in emergencies or 24 hours for routine service after receiving your
call (plus travel time from Asheville for out-of-town customers).
If we ever fail to arrive on time, we will extend your contract an
extra month at no charge and give you a $100.00 credit on your account.
Diagnosis Guarantee- For those TSA systems under Warranty or our
Blanket Maintenance Agreement, we guarantee that if we misdiagnose
a problem that results in a charge from the Phone Company, long-distance
carrier, alarm company, etc., we will pay those charges for you.
Guarantee- If you outgrow your TSA system or need additional features,
we guarantee you a trade-in credit for all cards and cabinetry
(the most expensive part of your system) toward a larger system. This
policy allows our customers to buy only the equipment needed today
without the rear of a major expense later should the business grow.
TSA will issue a credit of 90% of the original component cost, less
labor and hardware, toward an upgrade on systems less than a year
old. The 90% credit decreases 15% per year for older systems. Systems
must be under Warranty or our Blanket Maintenance Agreement to qualify
for this guarantee.
Parts Guarantee- TSA guarantees that we will fully support and
guarantee a supply of parts for our Blanket Maintenance Agreement
customers for a minimum of 10 years from the system purchase
date. Also, we will not cancel a maintenance contract for any reason
other than non-payment.
Protection Guarantee- TSA guarantees "no-cost" repairs to your
telephone system if it has been damaged by lightning as long as it
is covered by our optional Lightning Protection Plan, which
is explained further in this proposal under TSA Service Plans.