Pressure in the western service area continued to increase into Tuesday afternoon.
This allows City of Asheville water department staff to begin refilling the last large storage tank in the Western Buncombe County service area. Water in the tank must reach acceptable levels before being directed into service area lines and into homes. There is no hard timeline for this process, impacted areas will continue to be updated through AVL alerts.
Areas serviced by this last large tank include:
- Challedon
- Erwin High School Area
- Mt. Carmel
- Monte Vista Rd and surrounding areas
- Dogwood Rd and surrounding areas
The western service area where water has been restored remains under a Boil Water Advisory.
Water Testing Continues
The City of Asheville water department tests water quality, at multiple points throughout the system, every day. As that continues to take place, the City of Asheville has increased the amount of samples collected daily to ensure water quality in areas that have lost service. At this time, results show no evidence of bacteria.
This additional laboratory testing means a faster turnaround time between water being restored and the time a boil water advisory can be lifted.
The City of Asheville reminds community members to observe Boil Water Advisories as services come back on line. Impacted areas will be notified by AVL alert when the Boil Water Advisory has been for specific areas.
Visit the Interactive Boil Water Advisory Map to check the status of your address.
City of Asheville tips for Boil Water Advisories
Water Distribution
Water is available for drinking, personal hygiene, flushing toilets and any other sanitation needs and can be delivered to you. Water distribution will continue until water is restored to all customers. If you need water, please call the Water Resources Customer Service line at 251-1122 between 9 a.m and 5 p.m. and the response team will deliver as much water as you need.
Since the program began over 2,800 community members in need have been served.
Customers can also report an outage through the Water Customer Service at 251-1122, 9 a.m. to 5 p.m.. Please do not call 911 for water delivery, leaks or outages.
Community Response
Special thanks to community partner YMCA of Western North Carolina for providing facilities for taking showers for the community at all of their locations near Asheville. Facilities are open today for individuals that do not have water and need to shower. YMCA locations and hours of operation can be found here.
Follow Updates and get the latest information
Sign up for AVL Alerts at this link. Follow on Facebook and Twitter.
Find information at Buncombe County’s website regarding non-potable water distribution.
Written by the City of Asheville.