If your primary care provider does not offer COVID-19 testing, they can refer you to an option that works for you. Please go online or call ahead to schedule a visit and to confirm the location of the testing site.

Testing guidance for COVID-19 has expanded to encourage the following individuals to get tested for COVID-19 at one of the locations listed below or at a community testing site.

The new guidance recommends that clinicians test any patient in whom COVID-19 is suspected.

• Anyone with symptoms suggestive of COVID-19
• Close contacts of known positive cases, regardless of symptoms
• Persons who live in or have regular contact with high-risk settings (e.g., long-term care facility, homeless shelter, correctional facility, migrant farmworker camp)
• Persons who are at high risk of severe illness (e.g., people over 65 years of age, people of any age with underlying health conditions)
• Persons who come from historically marginalized populations
• Health care workers or first responders (e.g. EMS, law enforcement, fire department, military)
• Front-line and essential workers (grocery store clerks, gas station attendants, etc.) in settings where social distancing is difficult to maintain

Paying for COVID-19 Testing:

If you have private insurance, payment should be covered by your insurance company. If you are uninsured, please ask about the CARES Act which may cover the cost of the medical provider assessment and testing for COVID-19. Some providers offer charity care assistance or sliding scale options for payment. Check with your provider about these details.

COVID-19 Testing Providers

MAHEC Family Health Center 

• Please call the MAHEC Family Health Center for a telemedicine visit before you arrive.
• MAHEC Family Health Center
• Call (828) 257-4730
• Sliding Scale may apply.

Mercy Urgent Care

• Visit www.mercyurgentcare.org to schedule a telemedicine appointment or a safe visit at one of our eight WNC locations.

Mission My Care Now

• Mission Health’s Virtual Clinic at www.missionhealth.org/virtualclinic can direct you to COVID-19 testing
• Most insurance plans will reimburse the costs
• $25 virtual visit fee
• Additional lab fee (if tested)

Range Urgent Care

• Please go online or call before you arrive.
• rangeurgentcare.com
• Call (828) 412-0327
• Email: [email protected]

NOTE: Please see attached documents for Community- Based Testing Dates and Locations. 

General COVID-19 Testing Information: 

COVID-19 testing is available for people who think that they may have COVID-19. The Buncombe Ready COVID-19 Self Checker can help you assess whether or not you need to be tested for COVID-19.

If your primary care provider does not offer COVID-19 testing, they can refer you to an option that works for you. Please go online or call ahead to schedule a visit and to confirm the location of the testing site.

Paying for COVID-19 Testing:

If you have private insurance, payment should be covered by your insurance company. If you are uninsured, please ask about the CARES Act which may cover the cost of the medical provider assessment and testing for COVID-19. Some providers offer charity care assistance or sliding scale options for payment. Check with your provider about these details.

COVID-19 Testing Providers

MAHEC Family Health Center 

Please call the MAHEC Family Health Center for a telemedicine visit before you arrive.

MAHEC Family Health Center

Call (828) 257-4730

Sliding Scale may apply.

Mercy Urgent Care

Visit www.mercyurgentcare.org to schedule a telemedicine appointment or a safe visit at one of our eight WNC locations.

Range Urgent Care

Please go online or call before you arrive.

• rangeurgentcare.com
• Call (828) 412-0327
• Email: [email protected]

Symptoms of COVID-19

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.

Symptoms Include: 

• Cough
• Shortness of breath or difficulty breathing
• Fever
• Sore throat
• Chills
• Repeated shaking with chills
• Muscle pain
• Headache
• New loss of taste or smell

Children have similar symptoms to adults and generally have mild illness.

This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.
When to Seek Medical Attention

If you have any of these emergency warning signs* for COVID-19 get medical attention immediately:

• Trouble breathing
• Persistent pain or pressure in the chest
• New confusion or inability to arouse
• Bluish lips or face

Call 911 if you have a medical emergency: Notify the operator that you have, or think you might have, COVID-19. If possible, put on a cloth face covering before medical help arrives.

Testing is available to everyone regardless of their race, income, gender, ethnicity, citizenship status, or religion. COVID-19 testing will not impact your ability to receive future public assistance benefits or public charge status.

Community Based Testing Sites:
Community based testing sites are now in rotation throughout the community. Please see attached documents for more information.

Please see the below PDFs for Russian and Spanish translations.

Help do your part to slow the spread of COVID-19 with Buncombe County’s new COVID-19 Self-Checker. This automated system provides two valuable community assets: Clear guidance for anyone feeling symptomatic and data that will help Buncombe County determine when it’s safe to begin the first phases of reopening. “If you’re experiencing COVID like symptoms, or are concerned about a possible exposure, Self-Checker is the most convenient way for you to get guidance on what your next steps need to be and can connect you to individual level follow-up from healthcare professionals,” explains Public Health Emergency Preparedness Director Fletcher Tove. “The information we compile with this tool will also assist Public Health in anticipating surges on our healthcare systems and help coordinate our testing and contact tracing efforts as we work to reopen our community.”

Buncombe Ready COVID-19 Self-Checker is a quick, confidential, easy-to-use assessment tool you can use online or by phone to help determine if you have COVID-19 and how you can proceed to get medical care. This helps public health experts better understand how the virus is spreading in Buncombe County and allows medical experts and local leaders make the best possible, data-driven decisions to protect everyone.

How Self-Checker* works:

• Head to buncombecounty.org/covid-19, and click on the Buncombe Ready COVID-19 Self-Checker banner.
• Share information about your health, any symptoms you are having, and your health history.
• If your results indicate you need testing, we will connect you with testing and other support to keep you as safe as possible. If you are symptomatic, we will continue to follow up with you every day for 7-10 days after completing the Self-Checker.
• You can also use Self-Checker by calling the Ready Team at (828) 419-0095, Monday-Friday, 8 a.m.-5:30 p.m.

“The goal of the Self-Checker is to connect those in need to COVID-19 testing, offer additional support, follow up to ensure people are healthy and safe, and gather information about the spread of COVID-19 in our community,” notes Buncombe County Public Health Director Dr. Jennifer Mullendore. Public Health urges anyone with questions about whether they have COVID-19 to use Self-Checker. “This also allows us to conserve healthcare resources, protective equipment, and supplies while keeping people at home and away from others if they potentially have COVID-19,” says Dr. Mullendore.

The information collected from Self-Checker will give public health officials daily and weekly reports that will be key to customizing how we respond locally. It will also provide crucial data to government officials as they continue to inform the public about the next steps for reopening Buncombe County.

The Self-Checker is a partnership between Buncombe County and North Carolina State University. Additionally, partners in our community have helped to develop and test the Buncombe Ready COVID-19 Self-Checker and their efforts ensure language accessibility and ease of use. The Self-Checker is available online in Spanish and Russian and can be taken over the phone in multiple languages via 211.

If your primary care provider does not offer COVID-19 testing, they can refer you to an option that works for you. Please go online or call ahead to schedule a visit and to confirm the location of the testing site.

Testing guidance for COVID-19 has expanded to encourage the following individuals to get tested for COVID-19 at one of the locations listed below or at a community testing site.

The new guidance recommends that clinicians test any patient in whom COVID-19 is suspected.

• Anyone with symptoms suggestive of COVID-19
• Close contacts of known positive cases, regardless of symptoms
• Persons who live in or have regular contact with high-risk settings (e.g., long-term care facility, homeless shelter, correctional facility, migrant farmworker camp)
• Persons who are at high risk of severe illness (e.g., people over 65 years of age, people of any age with underlying health conditions)
• Persons who come from historically marginalized populations
• Health care workers or first responders (e.g. EMS, law enforcement, fire department, military)
• Front-line and essential workers (grocery store clerks, gas station attendants, etc.) in settings where social distancing is difficult to maintain

Paying for COVID-19 Testing:

If you have private insurance, payment should be covered by your insurance company. If you are uninsured, please ask about the CARES Act which may cover the cost of the medical provider assessment and testing for COVID-19. Some providers offer charity care assistance or sliding scale options for payment. Check with your provider about these details.

COVID-19 Testing Providers

MAHEC Family Health Center 

• Please call the MAHEC Family Health Center for a telemedicine visit before you arrive.
• MAHEC Family Health Center
• Call (828) 257-4730
• Sliding Scale may apply.

Mercy Urgent Care

• Visit www.mercyurgentcare.org to schedule a telemedicine appointment or a safe visit at one of our eight WNC locations.

Mission My Care Now

• Mission Health’s Virtual Clinic at www.missionhealth.org/virtualclinic can direct you to COVID-19 testing
• Most insurance plans will reimburse the costs
• $25 virtual visit fee
• Additional lab fee (if tested)

Range Urgent Care

• Please go online or call before you arrive.
• rangeurgentcare.com
• Call (828) 412-0327
• Email: [email protected]

NOTE: Please see attached documents for Community- Based Testing Dates and Locations. 

General COVID-19 Testing Information: 

COVID-19 testing is available for people who think that they may have COVID-19. The Buncombe Ready COVID-19 Self Checker can help you assess whether or not you need to be tested for COVID-19.

If your primary care provider does not offer COVID-19 testing, they can refer you to an option that works for you. Please go online or call ahead to schedule a visit and to confirm the location of the testing site.

Paying for COVID-19 Testing:

If you have private insurance, payment should be covered by your insurance company. If you are uninsured, please ask about the CARES Act which may cover the cost of the medical provider assessment and testing for COVID-19. Some providers offer charity care assistance or sliding scale options for payment. Check with your provider about these details.

COVID-19 Testing Providers

MAHEC Family Health Center 

Please call the MAHEC Family Health Center for a telemedicine visit before you arrive.

MAHEC Family Health Center

Call (828) 257-4730

Sliding Scale may apply.

Mercy Urgent Care

Visit www.mercyurgentcare.org to schedule a telemedicine appointment or a safe visit at one of our eight WNC locations.

Range Urgent Care

Please go online or call before you arrive.

• rangeurgentcare.com
• Call (828) 412-0327
• Email: [email protected]

Symptoms of COVID-19

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus.

Symptoms Include: 

• Cough
• Shortness of breath or difficulty breathing
• Fever
• Sore throat
• Chills
• Repeated shaking with chills
• Muscle pain
• Headache
• New loss of taste or smell

Children have similar symptoms to adults and generally have mild illness.

This list is not all inclusive. Please consult your medical provider for any other symptoms that are severe or concerning to you.
When to Seek Medical Attention

If you have any of these emergency warning signs* for COVID-19 get medical attention immediately:

• Trouble breathing
• Persistent pain or pressure in the chest
• New confusion or inability to arouse
• Bluish lips or face

Call 911 if you have a medical emergency: Notify the operator that you have, or think you might have, COVID-19. If possible, put on a cloth face covering before medical help arrives.

Testing is available to everyone regardless of their race, income, gender, ethnicity, citizenship status, or religion. COVID-19 testing will not impact your ability to receive future public assistance benefits or public charge status.

Community Based Testing Sites:
Community based testing sites are now in rotation throughout the community. Please see attached documents for more information.

Please see the below PDFs for Russian and Spanish translations.

Help do your part to slow the spread of COVID-19 with Buncombe County’s new COVID-19 Self-Checker. This automated system provides two valuable community assets: Clear guidance for anyone feeling symptomatic and data that will help Buncombe County determine when it’s safe to begin the first phases of reopening. “If you’re experiencing COVID like symptoms, or are concerned about a possible exposure, Self-Checker is the most convenient way for you to get guidance on what your next steps need to be and can connect you to individual level follow-up from healthcare professionals,” explains Public Health Emergency Preparedness Director Fletcher Tove. “The information we compile with this tool will also assist Public Health in anticipating surges on our healthcare systems and help coordinate our testing and contact tracing efforts as we work to reopen our community.”

Buncombe Ready COVID-19 Self-Checker is a quick, confidential, easy-to-use assessment tool you can use online or by phone to help determine if you have COVID-19 and how you can proceed to get medical care. This helps public health experts better understand how the virus is spreading in Buncombe County and allows medical experts and local leaders make the best possible, data-driven decisions to protect everyone.

How Self-Checker* works:

• Head to buncombecounty.org/covid-19, and click on the Buncombe Ready COVID-19 Self-Checker banner.
• Share information about your health, any symptoms you are having, and your health history.
• If your results indicate you need testing, we will connect you with testing and other support to keep you as safe as possible. If you are symptomatic, we will continue to follow up with you every day for 7-10 days after completing the Self-Checker.
• You can also use Self-Checker by calling the Ready Team at (828) 419-0095, Monday-Friday, 8 a.m.-5:30 p.m.

“The goal of the Self-Checker is to connect those in need to COVID-19 testing, offer additional support, follow up to ensure people are healthy and safe, and gather information about the spread of COVID-19 in our community,” notes Buncombe County Public Health Director Dr. Jennifer Mullendore. Public Health urges anyone with questions about whether they have COVID-19 to use Self-Checker. “This also allows us to conserve healthcare resources, protective equipment, and supplies while keeping people at home and away from others if they potentially have COVID-19,” says Dr. Mullendore.

The information collected from Self-Checker will give public health officials daily and weekly reports that will be key to customizing how we respond locally. It will also provide crucial data to government officials as they continue to inform the public about the next steps for reopening Buncombe County.

The Self-Checker is a partnership between Buncombe County and North Carolina State University. Additionally, partners in our community have helped to develop and test the Buncombe Ready COVID-19 Self-Checker and their efforts ensure language accessibility and ease of use. The Self-Checker is available online in Spanish and Russian and can be taken over the phone in multiple languages via 211.

If your primary care provider does not offer COVID-19 testing, they can refer you to an option that works for you. Please go online or call ahead to schedule a visit and to confirm the location of the testing site.

Testing guidance for COVID-19 has expanded to encourage the following individuals to get tested for COVID-19 at one of the locations listed below or at a community testing site.

The new guidance recommends that clinicians test any patient in whom COVID-19 is suspected.

• Anyone with symptoms suggestive of COVID-19
• Close contacts of known positive cases, regardless of symptoms
• Persons who live in or have regular contact with high-risk settings (e.g., long-term care facility, homeless shelter, correctional facility, migrant farmworker camp)
• Persons who are at high risk of severe illness (e.g., people over 65 years of age, people of any age with underlying health conditions)
• Persons who come from historically marginalized populations
• Health care workers or first responders (e.g. EMS, law enforcement, fire department, military)
• Front-line and essential workers (grocery store clerks, gas station attendants, etc.) in settings where social distancing is difficult to maintain

Paying for COVID-19 Testing:

If you have private insurance, payment should be covered by your insurance company. If you are uninsured, please ask about the CARES Act which may cover the cost of the medical provider assessment and testing for COVID-19. Some providers offer charity care assistance or sliding scale options for payment. Check with your provider about these details.

COVID-19 Testing Providers

MAHEC Family Health Center 

• Please call the MAHEC Family Health Center for a telemedicine visit before you arrive.
• MAHEC Family Health Center
• Call (828) 257-4730
• Sliding Scale may apply.

Mercy Urgent Care

• Visit www.mercyurgentcare.org to schedule a telemedicine appointment or a safe visit at one of our eight WNC locations.

Mission My Care Now

• Mission Health’s Virtual Clinic at www.missionhealth.org/virtualclinic can direct you to COVID-19 testing
• Most insurance plans will reimburse the costs
• $25 virtual visit fee
• Additional lab fee (if tested)

Range Urgent Care

• Please go online or call before you arrive.
• rangeurgentcare.com
• Call (828) 412-0327
• Email: [email protected]